Sandata Updates: Training Now Made Easier
Sandata/HHAeXchange (Ohio Medicaid’s EVV partner) is rolling out some upgrades on April 20 to make support and training a lot easier and faster.
What’s New:
- Customer Support Portal: You’ll be able to submit tickets quickly and track them all in one place for faster help from the TCC team.
- Sandata Learn @ HHAeXchange University: Same training videos you are used to—just in a new home.
- Sandata Knowledge Base: Sandata on Demand is moving, and you’ll now have “Caree,” a virtual assistant to help you find answers and training resources fast.
What’s Staying the Same:
You can still reach the Technical Customer Care (TCC) team the same way:
- Sandata EVV: 855-805-3505 | ODMCustomerCareEmail@Sandata.com
- Sandata Alternative EVV: 844-289-4246 | OHAltEVV@Sandata.com
For details, see Frequently Asked Questions, or reach out to us!
If you have questions, please Email Our Service Team.
