A recent issue highlighted the importance of keeping information up to date in both systems: a provider updated their address in the DODD Provider Network Management (PNM) portal and later noticed their reimbursement was not deposited as expected.
To ensure timely and accurate payments, remember any address updates made in the DODD Provider Network Management (PNM) portal must also be updated in the OhioPays portal.
The OhioPays (Supplier Portal) address is used for payment processing and mailing purposes. Keeping both systems aligned is your responsibility and helps prevent delays in receiving payments.
- DODD: Update your physical, billing, or provider address in the PNM portal.
- OhioPays: Confirm your billing and payment addresses match what is listed in PNM, as this is where payments and checks are sent.
- Banking Changes: If you update your bank information, be sure to update it in OhioPays as well. Note that changes may result in a temporary switch to paper check payments while updates are processed.
Maintaining accurate and up-to-date contact information in both systems is essential for compliance with provider requirements and to avoid interruptions in direct deposit payments.
For details, see Frequently Asked Questions, or reach out to us!
If you have questions, please Email Our Service Team.
